Step Into Rubicon’s Virtual Classroom
With the onset of the COVID-19 pandemic last year, Rubicon was quick to pivot in order to provide our services to as many participants as possible, despite having to close our office doors. One way that Rubicon transitioned to providing virtual services is by utilizing Google Classroom.
If you’re unfamiliar with Google Classroom, it is an online hub that allows users to view content as well as complete assignments. Rubicon has found Google Classroom to be a strong fit to ‘house’ all of our Foundations workshops, which provide information on financial, employment, and wellness skills.
Rubicon also offers our Foundations workshops virtually via live Zoom sessions. However, due to those being at a scheduled time every day, Rubicon realized that offering the information on Google Classroom could expand our reach to more participants, who could complete the workshops on-demand as their schedules allowed. It's also been useful for participants who may miss one or two of the live Zoom workshops, as they can make them up by accessing the information on Google Classroom. “Participants that are working or have children and unable to get child care, are enjoying being able to log on to Google Classroom at their convenience,” says Rubicon Impact Coach Ruben Cantu. Rubicon further supported our participants by providing free laptops and Wi-Fi hotspots to those that needed them to access Google Classroom.
Participant feedback overall has been positive, as many are grateful for the flexibility that Google Classroom’s on-demand access provides. Participant feedback wasn’t always so solid, however; early on, many participants became frustrated because of their lack of familiarity with Google Classroom and their confusion over accessing all of Rubicon’s uploaded workshop material.
Rubicon responded by creating a new employment position, technical assistant, who would serve as a help desk or support line for participants who had questions navigating Google Classroom. And even better, this position is staffed by a few tech-savvy Rubicon participants. James Toalu, one of the technical assistants, explains that “once participants understand how to navigate Google Classroom, they are completing the workshops with ease.”
By having the Foundations workshop material on Google Classroom and offering live workshops via Zoom, Rubicon has been able to maintain providing our valuable services and information to our community during the COVID-19 pandemic. Furthermore, Rubicon’s positive experience with Google Classroom has us believing that it's here to stay. Its on-demand ability makes it so convenient and a better option for many of our participants than scheduled programming. Thus, even when we’re back to offering our workshops fully in-person in the office, the Google Classroom option is likely to remain.
What the future holds is unknown, but what we do know is Rubicon is committed to providing our services and effectively reaching participants, one person and one laptop at a time.